HOW COTS  Values our employees.

  • Higher pay rates than others in industry
  • Head and Heart corporate culture
  • Extensive Employee Assistance Program
  • Career Pathways Program
  • Colleagues who love their craft
  • Generous paid time off
  • Gold-level medical, dental & vision plans
  • 403b plan*



Bi-Lingual Case Manager
This Shelter Case Manager role at COTS works with both our family and singles shelter clients. This role is an integral part of a multidisciplinary team responsible for helping to transition people experiencing homelessness to permanent housing. This is a professional level position reporting to the Shelter Services Assistant Manager/Shelter Services Manager, requiring a high level of responsibility, knowledge and ability in coordinating and providing services to clients with complex needs. A successful Shelter Case Manager will have comprehensive knowledge of state, county, city, and community housing options and will utilize this knowledge to assist clients with successfully finding permanent housing. 


  • Develops, implements and monitors client housing plans that focus on identifying and overcoming barriers to housing.
  • Identifies appropriate permanent housing options for clients, such as subsidized housing, Section 8, VASH, affordable and market rate housing, and other housing opportunities.
  • Provides information and instruction to clients in one-on-one and group settings regarding how housing applications and housing searches.
  • Provides appropriate assistance to overcome barriers to housing based on each clients’ needs and abilities.
  • Follows up with clients as needed to ensure that they are making adequate progress towards their housing placement goals.
  • Assists clients with income development. May include helping to create client resume & cover letter and performing mock interviews.
  • Refers clients to appropriate agencies for accessing health insurance, Cal Fresh, General Assistance, Social Security benefits, etc.
  • Creates a customized budget and savings plan for clients.
  • Serves as liaison between youth and school to ensure McKinney-Vento Act is being adhered to.
  • Secures or assists in securing documents needed for client housing, including government identification, income documentation, credit, and rental history.
  • Surveys rental market for affordable housing and advocates for clients with prospective landlords.
  • Responsible for maintaining program waitlist according to protocol and for contacting potential participants when program has an opening.
  • Responsible for complete, accurate documentation and data collection for each participant served.
  • Responsible for client entry, assessments, and exit into County HMIS via Efforts to Outcomes (EtO) database.
  • Responsible for inventory and order of shelter supplies.
  • Attends and participate in staff meetings, trainings, and agency functions.
  • Other duties as assigned.


  • Bilingual proficiency in English and Spanish required.
  • Experience working with homeless individuals and other marginalized populations in crisis required.
  • Strong written and verbal communication skills.
  • Demonstrated computer skills in a range of applications, such as MS Word, MS Excel, EtO, PowerPoint and web-based applications.
  • Familiarity with HMIS system highly desirable
  • Must be open to flexible work schedule when needed to further program goals and/or assist program participants.
  • Ability to work effectively with people of diverse cultures, ages, economic backgrounds and abilities in a culturally competent and sensitive manner.


A.A. or B.A. in Social Work or related field, or two years of related experience, or equivalent combination of education and experience.


  • $24.50
  • Tuesday thru Saturday – Varied hours
  • 40 hours per week
  • Full Benefits

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COTS is a drug and alcohol-free workplace environment. COTS is committed to its mission, principles and values and expects the same dedication from its employees. Integrity, Results, Accountability and Respect are the cornerstone of all that we do and how we measure ourselves as an organization. COTS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. We encourage diversity in our workplace. *Specific offerings are dependent upon the position.

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