EARN $28/hr – Bilingual (Spanish/English) REQUIRED
GROW your Career in this part time (20/hr week) Role – Mon-Fri Day Shift
HAVE 50% Medical + Dental + Vision offering
GET Paid Vacation + Wellness/Sick Leave + Holidays

NUTS + BOLTS

COTS’ Intake Specialist is an integral part of a multidisciplinary team responsible for collaborating with clients who are experiencing homelessness and assisting them in their journey to obtain housing. Roles and responsibilities include the client intake process, including a tour of the facilities, and a warm hand off to the client’s care manager. A successful Intake Specialist will have knowledge of COTS shelter policies, and guidelines as well as other programs and services offered at COTS. This position reports to the Associate Director of Shelter Services and is a permanent part-time (20 hours/week) position.

ESSENTIAL DUTIES 

• Conducts intake interviews with clients to gather information and assess their needs, ensuring compliance with intake / screening procedures.
• Completes necessary documentation throughout the client intake process.
• Schedules new member orientation.
• Provides tours of the Mary Isaak Center and Mary’s table after intake.
• Prepares client for their first Care Manager meeting including a review of housing and care plan opportunities, including CalAIM services.
• Assist in crisis intervention and conflict management as needed.
• Enters intake data and assessment including the Coordinated Entry, and the HMIS standardized intake information into Efforts to Outcomes (EtO) database.
• Verifies CalAIM eligibility after intake.
• Responsible for complete, accurate documentation and data collection for each participant served.
• Adheres to HIPAA security requirements standards at all times.
• Attends and participates in staff meetings, trainings, and agency functions.
• Other duties as assigned.

QUALIFICATIONS

• Experience working with homeless individuals and other marginalized populations in crisis.
• Strong written and verbal communication skills.
• Basic interviewing and investigative techniques.
• Ability to follow policies and procedures.
• Ability to self-manage the completion of work responsibilities according to deadlines.
• Ability to review and evaluate documentation for accuracy.
• Ability to share client intake information in a way that is accessible to team members.
• Basic proficiency in using Microsoft applications such as Excel, Word, and Outlook and an ability and willingness to learn new platforms and systems as needed.
• Familiarity with the county HMIS system’s Efforts to Outcomes (EtO) database.
• Bilingual in English and Spanish required.
• Ability to work effectively with people of diverse cultures, ages, economic backgrounds, and abilities in a culturally competent and sensitive manner.

​EDUCATION

Two years of related experience, or equivalent combination of education and experience. B.A. in Social Work or related field desirable.

LANGUAGE, MATH & REASONING SKILLS

Ability to read, analyze, and interpret documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations, including budgeting. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hand to finger, feel objects, tools, or controls. The employee is occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch, or crawl, climb or balance. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate but can occasionally become very loud.

This position’s primary location is 900 Hopper Street, Petaluma. Telecommuting is not optional in this role.

APPLY with resume to [email protected]

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Candidates with lived experience are encouraged to apply.

We strive for diversity, equity, inclusion and belonging in our workplace. COTS supports full vaccination and booster. COTS requires acceptable background check and if applicable, acceptable Motor Vehicle Report. COTS is a drug and alcohol-free workplace environment. COTS is committed to its mission, principles and values and expects the same dedication from its employees. Integrity, Respect, Equity, Collaboration, Celebration and Outcomes are the cornerstone of all that we do and how we measure ourselves as an organization. COTS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. DEIB Statement

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