Care Managers report to the Director of Housing Services. These detail-oriented positions are responsible for clients’ life skills training, support with personal goals, budgeting, healthcare coordination, housing and more. The goal of this program is to increase client self-sufficiency, improve life skills and allow clients to remain stably housed.

ESSENTIAL DUTIES

• Responsible for the delivery of supportive services to program’s tenants.
• Performs assessments and creates Individual Care Plan (ICP) to address client’s goals.
• Advocates for clients’ medical need with healthcare providers and helps with scheduling appointments and medical transport.
• Refers clients to appropriate local resources for benefits, substance abuse treatment, mental health counseling, etc.
• Monitors units for appropriate tenant conduct and tenant compliance with lease agreement and program policies.
• Completes HMIS data entry and client case notes within 48 hours of client interactions.
• Maintains documentation and program participant files in accordance with agency and funding requirements.
• Manages conflict or difficult situations constructively and seeks appropriate assistance.
• Regularly seeks to update and maintain current level of knowledge relative to professional practice.
• Adheres to and complies with state and federal regulations, as well as accreditation standards.
• Participates in staff education programs and in-service trainings; assists with quality improvement tasks as requested.
• Adheres to HIPAA security requirements standards at all times.
• Other duties, as assigned.

QUALIFICATIONS

• Experience working with individuals who have lived experience with homelessness, and other marginalized populations in crisis.
• Must be open to flexible work schedule when needed to further program goals and/or assist program participants.
• High level of organization and strong time management skills.
• Strong written and verbal communication skills.
• Ability to work effectively with people of diverse cultures, ages, economic backgrounds and abilities in a culturally competent and sensitive manner.
• Knowledge and experience with trauma-informed care, motivational interviewing and substance abuse recovery preferred.
• Ability to drive to typical destinations, which may include scattered site housing, medical facilities or social service agencies, in Sonoma County.
• Demonstrated adequate competencies in writing, speaking, math, and computer skills in a range of applications including MS Word, MS Excel, PowerPoint and web-based applications.

​EDUCATION

B.A./B.S. in related field, and at least two years of related experience, or equivalent combination of education and experience.

LANGUAGE, MATH & REASONING SKILLS

Ability to read, analyze, and interpret documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations, including medication measurements. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver’s License, current auto insurance, and acceptable motor vehicle report required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear, walk, use hand to finger. The employee is occasionally required to stand; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl, climb or balance. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate but can occasionally become loud. The temperature is usually moderate.

Santa Rosa and Petaluma locations. Telecommuting up to two days per week may be optional depending upon client, colleague and supervisor needs.

APPLY with resume to [email protected]

Candidates with lived experience are encouraged to apply.