But wait! There’s More Opportunities

2022 BEST PLACES TO WORK Winner – North Bay Business Journal

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COTS is growing and has several Case Manager positions open.
Please review EACH opportunity below.

$24-26/hr DOE ($1/hr Bilingual Spa/Eng Differential)
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Mary Isaak Center Case/Care Managers serve as an integral part of a multidisciplinary team responsible for helping to transition people experiencing homelessness to permanent housing. This position reports to Shelter Management and requires follow-through and ability in coordinating and providing services to clients with complex needs. A successful Shelter Case/Care Manager will have knowledge of state, county, city, and community housing options and will utilize this knowledge to assist clients with successfully finding permanent housing.

ESSENTIAL DUTIES 

  • Develops, implements and monitors client housing plans that focus on identifying and overcoming barriers to housing.
  • Identifies appropriate permanent housing options for clients, such as subsidized housing, Section 8, VASH, affordable and market rate housing, and other housing opportunities.
  • Provides information and instruction to clients in one-on-one and group settings regarding how housing applications and housing searches.
  • Provides appropriate assistance to overcome barriers to housing based on each clients’ needs and abilities.
  • Follows up with clients as needed to ensure that they are making adequate progress towards their housing placement goals.
  • Uses Medi-Cal’s “CalAIM” initiative’s client assessment tools and follows the reporting and billing practices required of CalAIM participants.
  • Assists clients with income development. May include helping to create client resume & cover letter and performing mock interviews.
  • Refers clients to appropriate agencies for accessing health insurance, Cal Fresh, General Assistance, Social Security benefits, etc.
  • Creates a customized budget and savings plan for clients.
  • Serves as liaison between youth and school to ensure McKinney-Vento Act is being adhered to.
  • Secures or assists in securing documents needed for client housing, including government identification, income documentation, credit, and rental history.
  • Surveys rental market for affordable housing and advocates for clients with prospective landlords.
  • Responsible for maintaining program waitlist according to protocol and for contacting potential participants when program has an opening.
  • Responsible for complete, accurate documentation and data collection for each participant served.
  • Responsible for client entry, assessments, and exit into County HMIS via Efforts to Outcomes (EtO) database.
  • Responsible for inventory and order of shelter supplies.
  • Attends and participate in staff meetings, trainings, and agency functions.
  • Covers the front desk and it’s duties.
  • Other duties as assigned.

QUALIFICATIONS

  • Experience working with homeless individuals and other marginalized populations in crisis.
  • Strong written and verbal communication skills.
  • Ability to drive to destinations throughout Sonoma County.
  • Demonstrated computer skills in a range of applications, such as MS Word, MS Excel, EtO, PowerPoint and web-based applications.
  • Familiarity with HMIS system preferred.
  • Bilingual in English and Spanish required (For one of the two available roles).
  • Must be open to flexible work schedule when needed to further program goals and/or assist program participants.
  • Ability to work effectively with people of diverse cultures, ages, economic backgrounds and abilities in a culturally competent and sensitive manner.

EDUCATION

A.A. or B.A. in Social Work or related field, or two years of related experience, or equivalent combination of education and experience.

LANGUAGE, MATH & REASONING SKILLS

Ability to read, analyze, and interpret documents. Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations, including budgeting. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid California Driver’s License, access to an insured vehicle, and acceptable Motor Vehicle report required.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to use hands to finger, handle, or feel objects, and climb or balance. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate but can occasionally become very loud.

This position’s primary location is 900 Hopper Street or 1500 Petaluma Blvd S, Petaluma. Telecommuting is not optional in this role.

RATE & BENEFITS
$24-26/hr DOE ($1/hr Bilingual Spa/Eng Differential)
Shifts Vary / 40 hrs per wk
3 weeks vacation + 100 hours mental health/sick leave + 10 paid holidays
+ medical, dental, vision benefits, more!

—————– Another opportunity below——–

PART TIME ROLE – 24 hours per week – Weekend Day Shifts Required
The People’s Village Case Manager
 serves residents at the People’s Village, a non-congregate shelter setting. This role reports to the Village Services Manager. These programs serve homeless and chronically homeless adults by providing shelter, case management, and other supportive services. This role orients new residents to the program, offers supportive services, case management, and referrals, assists with everyday tasks associated with running a healthy, robust shelter community, and lots more.

ESSENTIAL DUTIES

  • Reports to Village Services manager regarding: identifying appropriate permanent housing options for clients, such as subsidized housing, Section 8, HUD-VASH, affordable and market rate housing, and other opportunities.
  • Responds to community inquiries about People’s Village and educates interested individuals in application process.
  • Completes intake process for all incoming residents, including enrolling in HMIS, creation of paper client file, scheduling TB and COVID testing, providing a tour of People’s Village/MIC, and scheduling first case management appointment.
  • Completes exit process for all exiting residents, including exit from HMIS and breakdown and archiving of client paper file.
  • Checks for enrollment of all residents in Sonoma County Coordinated Entry System (CES); if not enrolled, completes VI-SPDAT, enrolls in CES, and adds to Petaluma By Names List.
  • Completes COTS Intake Assessment with all incoming residents.
  • Supports Village Services manager in developing, implementing, and monitoring Individual Action Plans and customized budgets that focus on identifying housing and income goals for residents.
  • Assists in securing documents needed for permanent housing, including government identification, income documentation, credit, and rental history.
  • Refers clients to appropriate agencies for accessing health insurance, Cal Fresh, General Assistance, Social Security benefits, etc.
  • Assists with unit inspections at People’s Village.
  • Monitors grounds, ensuring safety, security, cleanliness, general maintenance, and property regulation compliance.
  • Other duties as assigned.

QUALIFICATIONS

  • Experience working with individuals experiencing homelessness.
  • Knowledge and experience working with co-occurring populations (chronic health conditions, mental health, and substance use), trauma informed care and motivational interviewing preferred.
  • Understanding of homeless resources within Sonoma County preferred.
  • Strong administrative skills including database management and computer skills (Microsoft Office software).
  • Demonstrated oral/written skills.
  • Experience with HMIS and/or ETO preferred.
  • Ability to work effectively with people of diverse cultures, ages, and economic backgrounds in a culturally competent and sensitive manner.
  • Ability to establish and maintain cooperative working relationships with personnel at COTS and those outside of the organization.
  • Bilingual in English and Spanish preferred.
  • Must be open to working weekends.
  • May be required to drive to typical destinations including other local service providers throughout Sonoma County.

EDUCATION

Associates Degree, or two years related experience, or equivalent combination of education and experience.

LANGUAGE, MATH & REASONING SKILLS

Ability to read, analyze, and interpret documents. Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

California Driver’s License, vehicle insurance and acceptable driving record.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl, climb or balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate but can occasionally become very loud. The temperature is usually moderate but may become hot or cold when in the field.

This position’s primary location is 900 Hopper Street, Petaluma. Telecommuting is not optional in this role.

RATE & BENEFITS
24 hours per week:
Saturday & Sunday, & Either Friday or Monday (your choice) from 8:30 to 5pm.
$24-26/hr DOE ($1/hr Bilingual Spa/Eng Differential)
50% medical, dental, vision benefits paid by employer.

—————– Another opportunity below——–

Coming Soon!!!! – The Studios at Montero (SAM) – Hiring TWO Case Managers

NEW 60-unit Permanent Supportive Housing (PSH) development in Petaluma, is opening January 2023.

The Studios at Montero Case Manager (SAM) reports to the Sr. Supportive Programs Manager. This detail-oriented, client-facing position works onsite at the Studios at Montero, managed by Burbank Housing Development Corporation. SAM’s new tenants are chronically homeless adults, Transitional-Age Youth (TAY) and families. This role, which reports to the Sr. Supportive Programs Manager, is responsible for delivering supportive services, such as building life skills, support with achieving personal goals, budgeting, applying for benefits, and advocacy with medical providers. The goal of this PSH program is to increase client self-sufficiency, improve life skills and help the client remain stably housed.

ESSENTIAL FUNCTIONS

  • Carries out the mission, functions and goals of the SAM Housing Stabilization & Supportive Services (HSSS) plan.
  • Uses Medi-Cal’s “CalAIM” initiative’s client assessment tools and follows the reporting and billing practices required of CalAIM participants.
  • Provides housing navigation services to SAM applicants, such as filling out the necessary applications and gathering supporting documentation to verify their income, disability and chronic homelessness.
  • Attends weekly case conference meetings to receive and review referrals from the Sonoma County Coordinated Entry System (CES)
  • Conducts interviews with referred applicants to determine their appropriateness for the PSH program.
  • Performs intake and lease signing on move-in day.
  • Conducts Client Needs Assessment and creates the Client Care Plan, addressing client needs and goals.
  • Advocates for clients who need assistance with coordinating medical appointments, transport and in-home support.
  • Leads bi-weekly individual case management meetings, monthly house meetings and occasional groups.
  • Refers clients to resources for benefits, legal assistance, education, substance abuse treatment, mental health programs and other community services, and maintains positive relationships with these service providers.
  • Joins Burbank Housing property management in monitoring the PSH facility for appropriate tenant conduct and tenant compliance with lease agreement and program policies.
  • Completes HMIS data entry and client case notes within 48 hours of client interactions.
  • Maintains documentation and participant files in accordance with HUD policies and funding requirements.
  • Works with program manager to achieve program outcomes and quality improvement goals.
  • Manages conflict or difficult situations constructively and seeks appropriate assistance, when needed.

QUALIFICATIONS

  • Experience working with individuals who are homeless and/or other marginalized populations in crisis.
  • Must be open to flexible work schedule when needed to further program goals and/or assist program participants.
  • High level of organization and strong time management skills.
  • Strong written and verbal communication skills.
  • Bilingual in English and Spanish required (For one of the two available roles).
  • Cultural Competence: Ability to work effectively with people of diverse cultures, ages, socioeconomic backgrounds and deliver services in a fair and equitable manner.
  • Knowledge and experience with trauma-informed care, motivational interviewing and substance abuse recovery, including the harm reduction model, preferred.
  • Be solution-oriented, flexible and creative when it comes to addressing client issues.
  • Ability to drive to typical destinations, which may include medical facilities or social service agencies in Sonoma County.
  • Demonstrated adequate competencies in writing, speaking, math, and computer skills in a range of applications including MS Word, MS Excel, PowerPoint and web-based applications.

EDUCATION & LICENSES

B.A./B.S. in social work, counseling, psychology, or other related field OR at least two years of case management or related experience, OR equivalent combination of education and experience.

Valid California Driver’s License, vehicle insurance, and acceptable annual Motor Vehicle Report.

RATE & BENEFITS
$24-26/hr DOE ($1/hr Bilingual Spa/Eng Differential)
Shifts Vary / 40 hrs per wk
3 weeks vacation + 100 hours mental health/sick leave + 10 paid holidays
+ medical, dental, vision benefits, more!

—This position’s primary location is 5135 Montero Way, Petaluma. Telecommuting up to one day per week may be optional depending upon client, colleague and supervisor needs.—-

APPLY with resume to HR@COTS.org

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We support diversity, equity, inclusion and belonging in our workplace. COTS supports full vaccination and booster. COTS requires acceptable background check and if applicable, acceptable Motor Vehicle Report. COTS is a drug and alcohol-free workplace environment. COTS is committed to its mission, principles and values and expects the same dedication from its employees. Integrity, Respect, Collaboration, Celebration and Outcomes are the cornerstone of all that we do and how we measure ourselves as an organization. COTS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

DEIB Statement

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