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NEW 60-unit Permanent Supportive Housing (PSH) development NOW Hiring!

The SAM-PSH Care Manager reports to the Sr. Supportive Programs Manager. This detail-oriented position works with chronically homeless individuals newly housed at the Permanent Supportive Housing (PSH) development, the Studios at Montero, managed by Burbank Housing. This role on the SAM Supportive Services team is responsible for a caseload of up to 20 clients, offering support with personal goals, budgeting, and healthcare coordination. The goal of this supportive services program is to increase client self-sufficiency and improve life skills to help clients remain stably housed.


  • Review referrals for this new housing program submitted by the Coordinated Entry System (CES).
  • Assist the potential client during the application process by gathering documentation supporting their chronic homelessness
  • Conduct interviews with prospective clients to determine their appropriateness for the PSH program.
  • Assess client needs upon intake and create an Individual Action Plans (IAP) and Housing Support Plan to address needs and goals.
  • Advocate for clients who need assistance with coordinating medical appointments and in-home support services.
  • Lead bi-weekly individual care management meetings and occasional group activities on and off site.
  • Refer clients to appropriate local resources for benefits, legal assistance, substance abuse treatment, mental health counseling, etc.
  • Join Burbank Housing property management in monitoring the PSH facility for appropriate tenant conduct and tenant compliance with lease agreement and program policies.
  • Work with onsite property management on resolving client behavioral issues to avoid lease violations and ensure a safe and peaceful community
  • Complete HMIS data entry and client case notes within 48 hours of client interactions.
  • Maintain documentation and program participant files in accordance with HUD policies and funding requirements.
  • Manage conflict or difficult situations constructively and seek appropriate assistance, when needed.
  • Regularly seek to update and maintain current level of knowledge relative to professional practice.
  • Adhere to and complies with state and federal regulations, as well as accreditation standards.
  • Participate in in-service trainings and education programs; assist with quality improvement programs as requested.
  • Other duties as assigned.


  • Experience working with individuals who are homeless and/or other marginalized populations in crisis.
  • Must be open to flexible work schedule when needed to further program goals and/or assist program participants.
  • High level of organization and strong time management skills.
  • Ability to work effectively with people of diverse cultures, ages, socioeconomic backgrounds and abilities in a culturally responsive and respectful manner.
  • Knowledge and experience with trauma-informed care, motivational interviewing and substance abuse recovery, including the harm reduction model, preferred.
  • Be solution-oriented and creative when it comes to problem-solving.
  • Ability to drive to typical destinations, which may include medical facilities or social service agencies in Sonoma County.
  • Demonstrated adequate competencies in writing, speaking, math, and computer skills in a range of applications including MS Word, MS Excel, PowerPoint and web-based applications.


At least two years of related experience OR B.A./B.S. in related field, AND/OR equivalent combination of education and experience.


Ability to read, analyze, and interpret documents. Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations, including medication measurements. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written or diagram form and deal with several abstract and concrete variables. 


Valid Driver’s License, vehicle insurance, and acceptable motor vehicle record.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear, walk, climb stairs, use hand to finger. The employee is occasionally required to stand; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl, climb or balance. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate but can occasionally become loud. The temperature is usually moderate.

—This position’s primary location will ultimately be 5135 Montero Way, Petaluma. Telecommuting is not optional in this role—-

$24-25/hr DOE (+$1/hr Bilingual Spa/Eng Differential)
Shifts Vary / 40 hrs per wk
3 weeks vacation + 100 hours mental health/sick leave + 10 paid holidays
+ medical, dental, vision benefits, more!

APPLY with resume to HR@COTS.org


We support diversity, equity, inclusion and belonging in our workplace. COTS supports full vaccination and booster. COTS requires acceptable background check and if applicable, acceptable Motor Vehicle Report. COTS is a drug and alcohol-free workplace environment. COTS is committed to its mission, principles and values and expects the same dedication from its employees. Integrity, Respect, Collaboration, Celebration and Outcomes are the cornerstone of all that we do and how we measure ourselves as an organization. COTS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

DEIB Statement

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