But wait! There’s More Opportunities

WHY COTS?
“I have never had a job where I felt so supported, heard, valued and celebrated for being myself.
I think COTS brings out the best in each employee by nurturing their interests and special skill sets.”

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The Recuperative Care Specialist  reports to the Sr. Supportive Programs Manager and is highly motivated, dynamic, and passionate about assisting clients who are homeless and in a recuperative care setting. This detail-oriented position must coordinate effectively with hospitals and healthcare providers to facilitate the intake and discharge of clients to ensure the highly vulnerable client population can recover and transition into shelter or permanent housing. The Recuperative Care Specialist provides case management with the goal of moving clients to either shelter or permanent housing and supporting client self-sufficiency.

ESSENTIAL DUTIES

  • Receives and processes referrals from partner institutions in a timely fashion.
  • Assesses and interprets client medical and social information and needs, requesting additional documentation from referring institution when needed.
  • Communicates clearly and professionally with partner institutions regarding acceptance or denial of referred clients. When necessary, articulates recommendations for alternative levels of care.
  • Accurately collects information relevant to clients’ condition, assures proper triage and disposition based upon each client’s level of ability.
  • Responsible for recuperative care clients’ medical-related needs, such as ensuring attendance at medical appointments, setting up or assisting with transportation to appointments, communicating with hospitals and care providers on behalf of clients, scheduling required TB test at program entry, assisting with pickup of client prescriptions, etc.
  • Assists clients in following treatment plans as set forth by their medical providers.
  • Develops, implements, and monitors client Individual Action Plans that focus on identifying housing and income goals.
  • Identifies appropriate permanent housing options for clients, such as subsidized housing, Section 8, HUD-VASH, affordable and market rate housing, and other housing opportunities.
  • Assists in securing documents needed for client housing, including government identification, income documentation, credit, and rental history.
  • Provides resources and life skills training to clients in one-on-one and group settings.
  • Refers clients to appropriate agencies for accessing health insurance, Cal Fresh, General Assistance, Social Security benefits, etc. with an aim to increase income.
  • Effectively manages client flow, both into and out of recuperative care beds, to ensure adherence with program targets.
  • Enters client data and case notes into HMIS database.
  • Communicates via daily shift notes with supervisor and shelter staff.
  • Communicates with janitorial staff to ensure recuperative care unit remains clean and well-stocked with supplies.
  • Responsible for bed turnover after client discharges.
  • Manages conflict or difficult situations constructively and seeks appropriate assistance.
  • Regularly seeks to update and maintain current level of knowledge relative to professional practice.
  • Participates in in-service trainings and education programs; assists with quality improvement programs as requested.
  • Other duties as assigned.

QUALIFICATIONS

  • Previous experience in medical admissions/discharge and as caregiver for disabled individuals.
  • Well-developed knowledge of medical terminology and effective bedside manner.
  • Experience recognizing and coordinating response to medical emergencies.
  • Experience working with individuals who are homeless and other marginalized populations in crisis.
  • Experience working in databases; HMIS (EtO) experience preferred.
  • High level of organization and strong time management skills.
  • Strong written and verbal communication skills.
  • Bilingual in English and Spanish preferred.
  • Must be open to flexible work schedule when needed to further program goals and/or assist program participants.
  • Ability to work effectively with people of diverse cultures, ages, economic backgrounds, and abilities in a culturally competent and sensitive manner.
  • Ability to establish and maintain cooperative working relationships.

EDUCATION

Associates or Bachelor’s degree in related field, and at least one year of related experience, or equivalent combination of education and experience. Nursing Assistant program or Medical Assistant program (completed or in progress) or coursework toward a career in healthcare.

LANGUAGE, MATH & REASONING SKILLS

Ability to read, analyze, and interpret documents. Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations, including medication measurements. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

At minimum, Certified Nursing Assistant (CNA) or Medical Assistant (MA) required.
California Drivers License and access to an insured vehicle required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is frequently required to stand; walk; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must be able lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate but can occasionally become loud. The temperature is usually moderate.

This position’s primary location is 900 Hopper Street, Petaluma. Telecommuting is not optional in this role.

RATE & BENEFITS
40 hours per week:
Sunday 9:30am-6pm
Mon 8:30am-5pm
T-W-Th – 1:30-10pm
$24-25/hr (Additional $1/hr Bilingual Spa/Eng) + medical, dental, vision benefits, more!

APPLY with resume to HR@COTS.org

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COTS requires proof of full vaccination and booster or weekly COVID testing as an accommodation. COTS also requires acceptable background check and if applicable, acceptable Motor Vehicle Report. COTS is a drug and alcohol-free workplace environment. COTS is committed to its mission, principles and values and expects the same dedication from its employees. Integrity, Respect, Collaboration, Celebration and Outcomes are the cornerstone of all that we do and how we measure ourselves as an organization. COTS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. We expect diversity, equity, inclusion and belonging in our workplace.

DEIB Statement

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