More Opportunities

“I have never had a job where I felt so supported, heard, valued and celebrated for being myself.
I think COTS brings out the best in each employee by nurturing their interests and special skill sets.

The Studios at Montero (SAM) is opening in 2022. We have 2 opportunities for SAM PSH Case Managers who report to the Sr. Supportive Programs Manager. This detail-oriented position works with Permanent Supportive Housing (PSH) clients at the Studios at Montero, managed by Burbank Housing. This role is responsible for life skills training, support with personal goals, budgeting, advocacy with medical providers, etc. The goal of this program is to increase client self-sufficiency, improve life skills and support stable housing.


  • Assists the potential clients and their community providers during the application process by gathering documentation supporting their chronic homelessness.
  • Reviews referrals for this housing program submitted by the Coordinated Entry System (CE).
  • Conducts interviews with prospective clients to determine their appropriateness for the PSH program.
  • Assess client needs upon intake and creates Individual Action Plans (IAPs) addressing needs and goals.
  • Advocates for clients who need assistance with coordinating medical appointments and in-home support.
  • Leads bi-weekly individual case management meetings, monthly house meetings and occasional groups.
  • Refers clients to resources for benefits, legal assistance, substance abuse treatment, mental health, etc.
  • Joins Burbank Housing property management in monitoring the PSH facility for appropriate tenant conduct and tenant compliance with lease agreement and program policies.
  • Completes HMIS data entry and client case notes within 48 hours of client interactions.
  • Maintains documentation and participant files in accordance with HUD policies and funding requirements.
  • Manages conflict or difficult situations constructively and seeks appropriate assistance, when needed.
  • Experience working with individuals who are homeless and/or other marginalized populations in crisis.
  • High level of organization and strong time management skills.
  • Bilingual in English and Spanish required (1 of 2 Open positions).
  • Ability to work effectively with people of diverse cultures, ages, socioeconomic backgrounds and perform in a culturally competent and sensitive manner.
  • Knowledge and experience with trauma-informed care, motivational interviewing and substance abuse recovery, including the harm reduction model, preferred.
  • Demonstrated adequate competencies in writing, speaking, math, and computer skills in a range of applications including MS Word, MS Excel, PowerPoint and web-based applications.
  • Ability to drive to destinations throughout Sonoma County.

B.A./B.S. in related field, and at least two years of related experience, or equivalent combination of education and experience. California Driver’s License and an insured vehicle required.

Shifts Vary / 40 hrs per wk / $24-26/hr DOE (+$1/hr Bilingual Spa/Eng) + medical, dental, vision benefits, more!

COTS Policy requires either proof of vaccination and booster or weekly testing (as an accommodation).

APPLY with resume to


COTS requires proof of full vaccination and booster or weekly COVID testing as an accommodation. COTS also requires acceptable background check and if applicable, acceptable Motor Vehicle Report. COTS is a drug and alcohol-free workplace environment. COTS is committed to its mission, principles and values and expects the same dedication from its employees. Integrity, Respect, Collaboration, Celebration and Outcomes are the cornerstone of all that we do and how we measure ourselves as an organization. COTS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. We expect diversity, equity, inclusion and belonging in our workplace.

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