More Opportunities

The HUD Permanent Supportive Housing (HUD-PSH) Case Manager is highly motivated, dynamic, and passionate about assisting high needs, chronically homeless individuals. This detail-oriented position must coordinate effectively with other local service agencies, including Sonoma County Coordinated Entry. Case management includes life skills training, support with personal goals, budgeting, advocacy with medical providers, etc. The goal of this program is to increase client self-sufficiency, improve life skills and allow clients to remain stably housed.

ESSENTIAL DUTIES

  • Responsible for providing supportive services in COTS’ HUD Permanent Supportive Housing program for chronically homeless adults.
  • Responsible for complete, accurate HMIS data collection and entry for each participant served.
  • Lead regularly scheduled in-home individual case management meetings and house meetings.
  • Develop, implement, and monitor Individual Action Plans identifying goals for housing, income development, mental and physical health, self-care, legal issues, etc.
  • Refer clients to appropriate local resources for benefits, substance abuse treatment, mental health counseling, etc.
  • Coordinate with Sonoma County Coordinated Entry to determine eligibility for new clients.
  • Conduct assessment of incoming clients to determine both strengths and needs.
  • Complete HMIS data entry and client case notes within 48 hours of client interactions.
  • Maintain documentation and program participant files in accordance with agency and funding requirements.
  • Manage conflict or difficult situations constructively and seek appropriate assistance.
  • Regularly update and maintain current level of knowledge relative to professional practice.
  • Adhere to and comply with state and federal regulations, as well as accreditation standards.
  • Participate in in-service trainings and education programs; assist with quality improvement programs as requested.
  • Other duties as assigned.

QUALIFICATIONS

  • Experience working with individuals experiencing homelessness or other marginalized communities required.
  • Knowledge and experience working with substance use and mental health issues required.
  • Proven ability to work independently required.
  • High level of organization and strong time management skills.
  • Strong written and verbal communication skills.
  • Ability to work effectively with people of diverse cultures, ages, economic backgrounds, and abilities in a culturally competent and sensitive manner.
  • Ability to drive to typical destinations, which may include client residences and other social service agencies in Sonoma County.
  • Demonstrated adequate competencies in writing, speaking, math, and computer skills in a range of applications including MS Word, MS Excel, PowerPoint and web-based applications.

EDUCATION

Associates degree in social work or related field and/or two years of related experience. Knowledge and experience working with substance use and mental health issues.

CERTIFICATES, LICENSES, REGISTRATIONS

California Driver’s License and access to an insured vehicle required.

LANGUAGE, MATH & REASONING SKILLS

Ability to read, analyze, and interpret documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to use hands to finger, handle, or feel objects, and climb or balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORKENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The temperature is usually moderate but may become hot or cold when outside. The noise level in the work environment is usually moderate but can become loud at times.

32-40/hrs per week / $24-25/hr DOE & Bilingual Differential / Medical, Dental, Vision / Holidays, Vacation, Sick-Leave

COTS Policy requires either proof of vaccination or weekly testing (as an accommodation).

APPLY with resume to HR@COTS.org


The Housing Navigator is an integral part of a multidisciplinary team responsible for helping to transition individuals experiencing homelessness to permanent housing. This position requires a high level of responsibility, knowledge and ability to coordinate and provide services to clients with complex needs. A successful Housing Navigator will have comprehensive knowledge of local housing options and will utilize this knowledge to assist clients with successfully finding permanent housing. 

ESSENTIAL DUTIES

  • Develop, implement and monitor client housing plans that focus on helping clients to obtain and maintain permanent housing.
  • Identify appropriate permanent housing options for clients, such as subsidized housing, Section 8, HUD-VASH, permanent supportive housing, affordable and market rate housing, and other housing opportunities.
  • Provide information and instruction to clients in one-on-one and group settings regarding how to complete a housing application and housing search.
  • Regular follow up with clients to ensure that they are making adequate progress towards their housing placement goals.
  • Assist with creating a customized budget and savings plan for clients when necessary.
  • Assist in securing documents needed for client housing, including government identification, income documentation, credit, and rental history.
  • Refer clients to COTS’ Client Enrichment Manager for creation of rental portfolio.
  • Surveys rental market for affordable housing and advocate for clients with prospective landlords.
  • Responsible for complete, accurate documentation and data collection for each participant served.
  • Attends and participate in staff meetings, trainings, and agency functions
  • Other duties as assigned.

QUALIFICATIONS

  • Experience working with homeless individuals and other marginalized populations in crisis
  • 2-3 years of real estate experience
  • Current knowledge of local Fair Housing laws
  • Experience working with affordable / low-income housing preferred
  • Strong written and verbal communication skills
  • Demonstrated computer skills in a range of applications, such as MS Word, MS Excel, ETO, PowerPoint and web-based applications
  • Bilingual in English and Spanish highly desirable
  • Must be open to flexible work schedule when needed to further program goals and/or assist program participants
  • Ability to work effectively with people of diverse cultures, ages, economic backgrounds and abilities in a culturally competent and sensitive manner.

EDUCATION

A.A. in Social Services and Real Estate Certifications or equivalent combination of education and experience.

LANGUAGE, MATH & REASONING SKILLS

Ability to read, analyze, and interpret documents. Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations, including budgeting. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

California Driver’s License and personal, insured vehicle required.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk, reach with hands and arms and stoop, kneel, crouch, crawl, climb or balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate but can occasionally become very loud. The temperature is usually moderate but may be cold or hot outdoors.

40/hrs per week / $25/hr + 50 cent Bilingual Differential / Medical, Dental, Vision / Holidays, Vacation, Sick-Leave

COTS Policy requires either proof of vaccination or weekly testing (as an accommodation).

APPLY with resume to HR@COTS.org

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COTS is a drug and alcohol-free workplace environment. COTS is committed to its mission, principles and values and expects the same dedication from its employees. Integrity, Results, Accountability and Respect are the cornerstone of all that we do and how we measure ourselves as an organization. COTS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. We encourage diversity in our workplace. *Specific offerings are dependent upon the position.

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