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2022 BEST PLACES TO WORK Winner – North Bay Business Journal


The Data Manager reports to the Director of Grants and is responsible for the accurate collection, management, analysis, and quality assurance of all data related to COTS’ housing programs and client services. This vital role measures impact of how our various programs move our clients towards permanent housing.


Data Collection and Management:

  • Works collaboratively with program staff to ensure that training, communication, and data collection processes are in place and working optimally.
  • Collaborates with C-suite and Directors to ensure compliance with county-wide reporting requirements. Coordinates, collects and submits quarterly county reports.
  • Ensures integrity of data, verifying information regarding data quality and data completeness. Attends all relevant trainings relating to HMIS, Sage, HomelessData, etc., to keep agency informed of EtO/HMIS changes and other database changes.
  • Works closely with agency staff on grant reporting and data analysis.

Data Analysis and Quality Assurance:

  • Stays current on data trends and homelessness statistics; helps lead process of developing and measuring meaningful data points.
  • Stays diligent on and continually improves internal data processes.
  • Works closely with program staff to quality assure data entry and ensure capacity to present monthly program reports. Makes relevant connections between anecdotal information and statistical data, and helps identify trends, areas for concern and/or improvement.
  • Collects and organizes qualitative data such as client quotes and success stories for use in reporting, grant writing and communicating with the public.
  • Develops and implements data analyses. Presents data in clear and understandable visuals.
  • Meets with client groups to distribute and collect client satisfaction surveys, scores and analyzes survey data, and communicates feedback trends to C-Suite and Directors.

Reports and Collaboration:

  • Responds quickly to data analysis or reporting requests.
  • Prepares and submits monthly, quarterly, and annual data reports. Serves as the first point of contact for HMIS reporting and data-related questions and function.
  • Serves as a key part of the team working to develop internal data tracking software.
  • Works with C-Suite and Directors to complete quarterly Key Performance Indicator Report.
  • Assists staff in maintaining data integrity, minimizing and fixing data errors and duplication, and creating sustainable solutions to recurring issues.


  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Avid interest in the role of data in tracking and implementing social change.
  • Adept at queries, report writing and presenting findings.
  • Seeks to create order, systems, and structure.
  • Has facility with data, technology, cloud-based software.
  • ETO and HMIS experience required/ HMIS certification and Tableau strongly preferred
  • Works well with minimal supervision and effectively communicates challenges as they arise.
  • Enjoys providing a supportive role to other staff members.
  • Competence in Microsoft Excel, Google docs, and spreadsheets.
  • Ability to train staff. Strong communication and presentation skills.
  • High degree of accountability and attention to detail.
  • Ability to respond graciously and effectively to inquiries. Interest and ability to develop and maintain positive internal and external working relationships.


B.A. degree preferred; three to four years of related experience and/or training or translatable experience required.


Ability to write and interpret business level correspondence. Ability to apply concepts such as adding, subtracting, fractions and percentage. Must be able to interpret data and apply information accurately and in a useful manner to database systems. Must possess good listening skills and the ability to interpret a variety of instructions furnished in written, oral, and database form.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch, crawl, climb or balance. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate but can sometimes be noisy. The temperature is usually moderate.

This position’s primary location is 900 Hopper Street. Telecommuting up to three days per week may be optional depending upon client, colleague, and supervisor needs.


$67-70k annually
M-F – 40 hours per week
3 weeks vacation + 100 hours mental health/sick leave + 10 paid holidays
+ medical, dental, vision benefits, more!

APPLY with resume to HR@COTS.org


We support diversity, equity, inclusion and belonging in our workplace. COTS supports full vaccination and booster. COTS also requires acceptable background check and if applicable, acceptable Motor Vehicle Report. COTS is a drug and alcohol-free workplace environment. COTS is committed to its mission, principles and values and expects the same dedication from its employees. Integrity, Respect, Collaboration, Celebration and Outcomes are the cornerstone of all that we do and how we measure ourselves as an organization. COTS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.


DEIB Statement

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