Even More Opportunities

“I have never had a job where I felt so supported, heard, valued and celebrated for being myself.
I think COTS brings out the best in each employee by nurturing their interests and special skill sets.”


The HUD Permanent Supportive Housing (HUD-PSH) Case Manager is highly motivated, dynamic, and passionate about assisting high needs, chronically homeless individuals. This detail-oriented position must coordinate effectively with other local service agencies, including Sonoma County Coordinated Entry. Case management includes life skills training, support with personal goals, budgeting, advocacy with medical providers, etc. The goal of this program is to increase client self-sufficiency, improve life skills and allow clients to remain stably housed.


  • Responsible for providing supportive services in COTS’ HUD Permanent Supportive Housing program for chronically homeless adults.
  • Responsible for complete, accurate HMIS data collection and entry for each participant served.
  • Lead regularly scheduled in-home individual case management meetings and house meetings.
  • Develop, implement, and monitor Individual Action Plans identifying goals for housing, income development, mental and physical health, self-care, legal issues, etc.
  • Refer clients to appropriate local resources for benefits, substance abuse treatment, mental health counseling, etc.
  • Coordinate with Sonoma County Coordinated Entry to determine eligibility for new clients.
  • Conduct assessment of incoming clients to determine both strengths and needs.
  • Complete HMIS data entry and client case notes within 48 hours of client interactions.
  • Maintain documentation and program participant files in accordance with agency and funding requirements.
  • Manage conflict or difficult situations constructively and seek appropriate assistance.
  • Regularly update and maintain current level of knowledge relative to professional practice.
  • Adhere to and comply with state and federal regulations, as well as accreditation standards.
  • Participate in in-service trainings and education programs; assist with quality improvement programs as requested.
  • Other duties as assigned.


  • Experience working with individuals experiencing homelessness or other marginalized communities required.
  • Knowledge and experience working with substance use and mental health issues required.
  • Proven ability to work independently required.
  • High level of organization and strong time management skills.
  • Strong written and verbal communication skills.
  • Ability to work effectively with people of diverse cultures, ages, economic backgrounds, and abilities in a culturally competent and sensitive manner.
  • Ability to drive to typical destinations, which may include client residences and other social service agencies in Sonoma County.
  • Demonstrated adequate competencies in writing, speaking, math, and computer skills in a range of applications including MS Word, MS Excel, PowerPoint and web-based applications.


Associates degree in social work or related field and/or two years of related experience. Knowledge and experience working with substance use and mental health issues.


California Driver’s License and access to an insured vehicle required.


Ability to read, analyze, and interpret documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to use hands to finger, handle, or feel objects, and climb or balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The temperature is usually moderate but may become hot or cold when outside. The noise level in the work environment is usually moderate but can become loud at times.

This position’s primary location is 900 Hopper Street, Petaluma. Telecommuting up to one day per week may be optional depending upon client, colleague and supervisor needs.

M-F, Day Shift 40 hours per week

$24-26hr (Additional $1/hr Bilingual Spa/Eng) + medical, dental, vision benefits, more!

3 weeks vacation, 100 hours sick/mental health leave, 10 paid holidays

APPLY with resume to HR@COTS.org



COTS requires proof of full vaccination and booster or weekly COVID testing as an accommodation. COTS also requires acceptable background check and if applicable, acceptable Motor Vehicle Report. COTS is a drug and alcohol-free workplace environment. COTS is committed to its mission, principles and values and expects the same dedication from its employees. Integrity, Respect, Collaboration, Celebration and Outcomes are the cornerstone of all that we do and how we measure ourselves as an organization. COTS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. We expect diversity, equity, inclusion and belonging in our workplace.

DEIB Statement

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