Even More Opportunities

EARN $24-25/hr + $1/hr Bilingual Differential
GROW your Career in this Full-Time Day Shift role – One weekend day per work-week
HAVE Medical + Dental + Vision Premiums Paid by COTS
GET 3 Weeks Paid Vacation (First Year!) + 100 Hours Wellness/Sick Leave + 10 Paid Holidays

The Recuperative Care Specialist reports to the Sr. Supportive Programs Manager and is highly motivated, dynamic, and passionate about healthcare for the homeless. This detail-oriented position provides intensive case management and healthcare coordination in this post-acute setting, partnering with hospitals and healthcare providers to facilitate the intake, quality care and discharge of highly vulnerable clients. The goal of the Recuperative Care program is to improve the clients’ health, encourage client self-sufficiency, and support a smooth transition into a shelter program or permanent housing.

ESSENTIAL DUTIES

  • Receives and processes referrals from partner institutions in a timely fashion.
  • Assesses client condition and interprets their medical and social information, requesting additional documentation from referring institution when needed.
  • Communicates clearly and professionally with partner institutions regarding acceptance or denial of referred clients. When necessary, articulates recommendations for alternative levels of care.
  • Performs the client intake process, completes paperwork, and orients client to Recuperative Care
  • Accurately collects information relevant to clients’ condition, assures proper triage and disposition based upon each client’s level of ability.
  • Assists clients in following treatment plans as set forth by their medical providers and other health coordination, such as scheduling medical appointments, setting up transportation, communicating with hospitals and health providers on behalf of clients, scheduling required TB test at program entry, and assisting with pickup of client prescriptions.
  • Develops, implements, and monitors client Individual Action Plans that focus on identifying housing and income goals, as part of general case management.
  • Identifies appropriate permanent housing options for clients (subsidized housing, Section 8, HUD-VASH, affordable and market rate housing) and offers support with housing applications.
  • Secures documents clients need for housing, including government identification, income verification, and rental history.
  • Provides resources and life skills training to clients in one-on-one and group settings.
  • Refers clients to appropriate agencies for accessing health insurance, Cal Fresh, General Assistance, Social Security benefits, etc. with an aim to increase income.
  • Effectively manages client flow in and out of recuperative care beds to promote continuity of care.
  • Enters client data and case notes into HMIS database, following HIPPA privacy standards.
  • Refers eligible clients to CalAIM services upon intake and submits Treatment Authorization Requests (TARs) via Partnership Health Plan’s online portal.
  • Manages CalAIM enrollment status for the duration of the client’s stay and provides Recuperative Care services as defined by CalAIM Community Supports guidelines.
  • Works with facilities team to ensure the unit remains clean, stocked with supplies and in good repair.
  • Responsible for bed turnover, laundry and clean up after client discharges.
  • Manages conflict or difficult situations constructively and seeks appropriate assistance.
  • Regularly seeks to update and maintain current level of knowledge relative to professional practice by participating in educational opportunities and in-service trainings.
  • Identifies trends, best practices in medical respite care and opportunities for program quality improvement.
  • Other duties as assigned.

QUALIFICATIONS

  • Previous experience in healthcare industry, preferably medical admissions/discharge, case management or other care coordination role that involves familiarity with medical terminology.
  • Experience recognizing and coordinating response to medical emergencies.
  • Experience working with individuals who are homeless, disabled, or from other marginalized populations in crisis.
  • Experience with substance abuse and mental health disorders strongly preferred.
  • Application of trauma-informed care, motivational interviewing, harm reduction practices and de-escalation techniques a plus.
  • Experience working in databases; HMIS (EtO) experience preferred.
  • Ability to drive to destinations throughout Sonoma County.
  • Extremely well-organized, strong time management skills and confident decision making a must.
  • Strong written and verbal communication skills.
  • Bilingual in English and Spanish preferred.
  • Ability to work effectively with people of diverse cultures, ages, economic backgrounds, and abilities in a fair and sensitive manner.

EDUCATION

At least one year of related experience, or equivalent combination of education and experience. Candidates in Nursing Assistant (CNA) program, Medical Assistant program or taking courses toward a career in healthcare preferred. And/or Associates or Bachelor’s degree in related field (i.e. social work, public health)

LANGUAGE, MATH & REASONING SKILLS

Ability to read, analyze, and interpret documents. Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations, including medication measurements. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

Certified Nursing Assistant (CNA) or Medical Assistant (MA) or relevant experience preferred. Driver’s License, access to an insured vehicle, and satisfactory Motor Vehicle Report required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is frequently required to stand; walk; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must be able lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate but can occasionally become loud. The temperature is usually moderate.

This position’s primary location is 900 Hopper Street, Petaluma. Telecommuting is not optional in this role.

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We strive for diversity, equity, inclusion and belonging in our workplace. COTS supports full vaccination and booster. COTS also requires acceptable background check and if applicable, acceptable Motor Vehicle Report. COTS is a drug and alcohol-free workplace environment. COTS is committed to its mission, principles and values and expects the same dedication from its employees. Integrity, Respect, Collaboration, Celebration and Outcomes are the cornerstone of all that we do and how we measure ourselves as an organization. COTS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

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DEIB Statement

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