Even More Opportunities

-$80-85k annual salary
-3 weeks vacation + Robust mental health/sick leave + 11 paid holidays
-Medical, dental, vision, life insurance benefits + more!

The Associate Director of Shelter Services is a mission-critical leadership position at COTS and ensures we can fulfill our mission, while reducing risks, managing liability, and maintaining an environment of operational stability, safety, and security for all present.

This position manages the Shelter Services Team to ensure sound service delivery to our shelter clients; as well as leading COTS’ Housing-Focused initiative and CalAIM service delivery for shelter clients. Responsibilities include engagement with COTS community partners and funders, providing assistance to clients, employees, volunteers, and visitors, resolution of behavioral, medical, and facility emergencies; documentation; reporting; liaising with law enforcement and emergency responders. The Associate Director of Shelter Services must be able to operate in a constantly changing and occasionally volatile environment, maintaining positive relationships, and effectively managing a diverse workforce. This position reports to the Director of Shelter Services.


  • Oversees shelter operations and supports residents’ needs.
  • Leads and manages the Shelter Service Team including the Shelter Services Manager, Lead, and Care Managers.
  • Ensures the Shelter Services Team adheres to City, County, State, Federal, and COTS policies,  procedures and service delivery, including delivery to performance outcomes.
  • Leads the weekly Shelter Case Conferencing meeting.
  • Manages the Warming / Cooling Center when needed.
  • Maintains positive communication and relationships with the local neighborhoods, surrounding businesses, the community, SAFE Team, and the Petaluma Police Department.
  • Represents COTS at IMDT meetings.
  • Collaborates with the Sr. CalAIM Administrator ensuring alignment and best practices for CalAIM ECM and CS service delivery and documentation, including COTS’ ECM reporting to Partnership HealthPlan.
  • Oversees the engagement with HomeFirst to secure housing for clients through the Landlord Recruitment Initiative.
  • Oversees the data entry requirements of client information into Efforts to Outcomes (EtO), Sonoma County’s HMIS data system, and COTS’ Vesta database.
  • Prepares and manages the shelter’s annual budget.
  • Collaborates with the Grants and Reporting Team to secure ongoing funding for the shelter, and to provide required reporting to our government and foundation funders.
  • Serves as ambassador and liaison to multiple agencies.
  • Adheres to HIPAA security requirement standards at all times.
  • Ensures HIPAA security requirements and standards are being met by direct reports and swiftly and thoroughly address non-compliance issues as they arise.
  • Other duties as assigned.


  • 3 – 5 years’ experience as a program manager or other significant leadership role in homeless services or similar field.
  • Knowledge and experience working with co-occurring populations – chronic health conditions, mental health, and substance use.
  • Knowledge and experience with evidence-based practices, including trauma informed care framework.
  • Ability to work effectively with people of diverse cultures, ages, and economic backgrounds in a culturally competent and sensitive manner.
  • Ability to respond to chaotic situations while maintaining composure, consistency, and keeping organizational, team, and individual safety as the priority.
  • Skilled at leading with professionalism and tact.
  • High level of administrative skills and proficiency in MS 365.
  • Experience with HMIS / EtO data system preferred.
  • Ability to handle numerous projects/tasks simultaneously.
  • Flexible schedule, available to work weekends and evening hours if needed.


B.A./B.S. in Social Services or Administration with at least 4 years related experience and/or training.


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurements, volume and distance. Ability to apply commonsense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.


Valid Driver’s License, current auto insurance, and acceptable motor vehicle report required.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk, hear, and use hands to finger. The employee is occasionally required to handle, or feel objects, tools, or controls; reach with hands and arms and stoop, kneel, crouch, or crawl and climb or balance. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. 


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate, but sometimes may be loud. The position is exposed to outdoor elements and temperatures could be very warm or cold.

This position’s primary location is 900 Hopper Street, Petaluma. Telecommuting is up to the discretion of the Director of Shelter Services depending upon client, colleague, and supervisor needs.

APPLY with resume to [email protected]

Candidates with lived experience are encouraged to apply.


We strive for diversity, equity, inclusion and belonging in our workplace. COTS supports full vaccination and booster. COTS also requires acceptable background check and if applicable, acceptable Motor Vehicle Report. COTS is a drug and alcohol-free workplace environment. COTS is committed to its mission, principles and values and expects the same dedication from its employees. Integrity, Respect, Equity, Collaboration, Celebration and Outcomes are the cornerstone of all that we do and how we measure ourselves as an organization. COTS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.


DEIB Statement

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