COTS is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our SMS/text messaging services, in compliance with the Federal Communication Commission’s regulations on texting and spamming and with privacy guidelines set forth by CAL-AIM (California Advancing and Innovating Medi-Cal program)
We may collect personal information, including but not limited to:
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Contact Information: Your name, phone number, and email address.
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Communication Preferences: Your consent to receive messages, preferred communication channels, and any opt-out requests.
We collect information through:
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Direct Interactions: When you provide your information by opting in to receive our SMS/text messages.
We use your information to:
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Provide Services: Send you SMS/text messages that you have consented to receive.
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Compliance: Adhere to FCC regulations by ensuring all communications are sent with prior express consent and include necessary disclosures.
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Opt-Out Management: Honor opt-out requests promptly, ensuring you no longer receive unwanted messages.
Disclosure of Your Information
For non-client texting purposes, we do not share your personal data with third parties for any purpose. Your information is only used by COTS and our SMS service providers to send you requested updates.
Compliance with California’s CAL-AIM Program
As part of our commitment to protecting sensitive information, we comply with the requirements of California’s CAL-AIM program. This means:
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No Unauthorized Sharing: We do not share, sell, or disclose data related to Medi-Cal beneficiaries without explicit consent, except as necessary to provide services or comply with legal obligations.
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Data Security: We adhere to CAL-AIM’s strict privacy and security standards to safeguard any personal health information (PHI) or other data shared as part of program activities.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
You have the right to:
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Opt-Out: Unsubscribe from our SMS/text messages at any time by replying “STOP” to any message received.
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Access and Correction: Request access to or correction of your personal information in our records.