COTS has 3 Care Manager Opportunities! People’s Village + Rapid Re-Housing + and Homelessness Prevention!  Each Care Manager role must be detail-oriented, have a passion for those experiencing homelessness, a proactive nature and collaborative mindset. The goal of these programs is to increase client self-sufficiency and support clients to obtain and/or remain stably housed. All roles must be able to adhere to HIPAA security requirements, participate in education/trainings, and engage in other duties as assigned.

PEOPLE’S VILLAGE ESSENTIAL DUTIES

• Reports to Village Services manager regarding: identifying appropriate permanent housing options for clients, such as subsidized housing, Section 8, HUD-VASH, affordable and market rate housing, and other opportunities.
• Responds to community inquiries about People’s Village and educates interested individuals in application process.
• Completes intake process for all incoming residents, including enrolling in HMIS, creation of paper client file, scheduling TB and COVID testing, providing a tour of People’s Village/MIC, and scheduling first case management appointment.
• Completes exit process for all exiting residents, including exit from HMIS and breakdown and archiving of client paper file.
• Checks for enrollment of all residents in Sonoma County Coordinated Entry System (CES); if not enrolled, completes VI-SPDAT, enrolls in CES, and adds to Petaluma By Names List.
• Completes COTS Intake Assessment with all incoming residents.
• Supports Village Services manager in developing, implementing, and monitoring Individual Action Plans and customized budgets that focus on identifying housing and income goals for residents.
• Assists in securing documents needed for permanent housing, including government identification, income documentation, credit, and rental history.
• Refers clients to appropriate agencies for accessing health insurance, Cal Fresh, General Assistance, Social Security benefits, etc.
• Assists with unit inspections at People’s Village.
• Monitors grounds, ensuring safety, security, cleanliness, general maintenance, and property regulation compliance.
• Adheres to HIPAA security requirement standards at all times.
• Other duties as assigned.

RAPID RE-HOUSING ESSENTIAL DUTIES (BI-LINGUAL REQUIRED)

• Engage with Sonoma County’s Coordinated Entry System and conduct outreach and program intakes through the county referral process.
• Secure documentation needed for housing, including identification, income documentation, credit, rental history, proof of chronic homelessness.
• Assess program participants at program entry and jointly develop / manage housing and care plans that promote permanent housing and self-sufficiency.
• Enroll eligible clients in CalAIM Enhanced Care Management (ECM) through Treatment Authorization Requests (TARs) and manage / maintain related service and documentation requirements related to ECM service provision.
• Identify participant strengths and barriers to housing stability to match program participants with appropriate housing options, always taking their needs and ability to generate income into account.
• Work with / assist participants to locate and secure housing; assist with landlord negotiations, housing applications, and leases when needed; advocate with landlords for prospective tenants.
• Provide comprehensive case management services to participants and ensure services are individualized, culturally competent, goal-driven, and strengths-based.
• Ensure participants possess basic life and home care skills; provide training, if needed.
• Connect participants to community resources that will assist them in maintaining stable housing.
• Once housed, continue to build on relationships with program participants to ensure stable housing, keeping the channels of communication open and proactively addressing emerging challenges.
• Support employment and financial strategies to retain stable housing. This may include discussions about employment, career interests, benefit assistance, strengths / barriers, mental / physical health status, legal issues, financial obligations and budgeting, and current support systems.
• Conduct visits in participants’ homes once housed to ensure compliance with lease and program agreements.
• Develop / maintain a referral network of services and supports that assist with housing retention, including linkages to specialists in employment, transportation, childcare, social service benefits, substance use issues, and mental health.
• Build relationships and connections with landlords.
• Serve as a landlord liaison to help mitigate any issues that arise with tenants to solve issues and prevent eviction.
• Maintain documentation and program participant files in accordance with agency and funding requirements.
• Capture complete, accurate, and timely HMIS data collection and entry for each participant served and maintain comprehensive case file documentation.

HOMELESSNESS PREVENTION ESSENTIAL DUTIES (BI-LINGUAL REQUIRED)

• Conduct outreach for referred participants.
• Assess participants at program entry and jointly develop a strengths-based, goal-driven, individualized housing plan that promotes housing retention and self-sufficiency, including a financial assistance plan to support participants with housing retention.
• Create a housing stability plan with participants at exit focused on maintaining independence and retaining housing.
• Enroll eligible participants in CalAIM Enhanced Care Management (ECM) and Community Supports (CS) – Housing Tenancy and Stabilization Services (HTSS), submit all required referral forms into the CalAIM Administrator’s portal within 72 hours of intake.
• Build relationships with participants to learn about ongoing needs, and barriers to maintaining stable housing; keeping the channels of communication open to proactively address emerging challenges.
• Assist participants and landlords with issue resolution and mitigate issues that arise.
• Develop a referral network of services and supports that assist with housing retention, including linkages to specialists in employment, legal aid, transportation, childcare, social service benefits.
• Provide ongoing comprehensive case management support to participants and ensures services are individualized, culturally competent, household-focused, goal-driven, and strengths-based.
• Conduct visits to the participants’ homes to ensure compliance with lease and program agreements.
• Maintain documentation and program participant files in accordance with agency and funding requirements.
• Capture complete, accurate, and timely HMIS and other required data collection and entry for each participant served.

QUALIFICATIONS

• Experience working with individuals who are homeless and/or other marginalized populations.
• Must be open to flexible work schedule when needed to further program goals and/or assist program participants.
• High level of organization and strong time management skills.
• Strong written and verbal communication skills.
• Ability to work effectively with people of diverse cultures, ages, socioeconomic backgrounds and abilities in a culturally responsive and respectful manner.
• Experience in working in supportive housing and/or a case management role.
• Knowledge and experience with trauma-informed care, motivational interviewing, and substance abuse recovery, including the harm reduction model, preferred.
• Be solution-oriented and creative when it comes to problem-solving.
• Ability to drive to typical destinations, which may include medical facilities or social service agencies in Sonoma County.
• Demonstrated adequate competencies in writing, speaking, math, and computer skills in a range of applications including MS Word, MS Excel, PowerPoint, and web-based applications.
• Rapid Re-Housing and Homelessness Prevention Roles must be Bi-lingual English/Spanish

EDUCATION
At least two years of related experience OR BA/BS in related field and/or equivalent combination of education and experience.

LANGUAGE, MATH & REASONING SKILLS
Ability to read, analyze, and interpret documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations, including medication measurements. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s License, current auto insurance, and acceptable motor vehicle report required. (Must have valid DL for at least 5 years and no serious violations in past 5 years)

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear, walk, climb stairs, use hand to finger. The employee is occasionally required to stand, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl, climb or balance. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate but can occasionally become loud. The temperature is usually moderate.

These roles are based in Sonoma County. Telecommuting with supervisor’s approval may be permitted up to one day per week.

APPLY with resume to [email protected]

Candidates with lived experience are encouraged to apply.