A Journey of Resilience
Florence, 58, grew up in Novato, California, and became the first in her family to earn a college degree, focusing on policy and politics. Her impactful internships—including a congressional role and work with a local labor union—led her to a fulfilling career in social services, where she served as the Director of Social Services for several affordable housing sites in Sonoma County. In this role, she advocated for the homeless and developed programs to support those in need.
In 2023, Florence faced unexpected challenges when she lost her housing due to ongoing medical issues. Chronic pain from scoliosis left her unable to work, and navigating the disability application process proved difficult, with multiple denials. Reaching out for help was a daunting step, but when she connected with COTS, she was looked in the eyes and met with compassion and respect, receiving not just shelter but dignity.
Starting her journey in the Mary Isaak Center’s shelter, Florence soon required a hip replacement. After her surgery, she was transferred back to COTS’s Recuperative Care (RC) program in August 2023. There, she received physical therapy and multiple other necessary surgeries to restore her health and mobility.
In the RC program, Florence found strength in shared experiences and unwavering support from the COTS team, who advocated tirelessly on her behalf. Even during her darkest days, she felt seen as a whole person, not just another statistic.
Today, as Florence approaches stable housing, she is filled with hope. COTS has not only provided her with a roof but also restored her sense of self-worth, proving that with compassion and determination, even the toughest challenges can be overcome.
*Editor’s note: Just two days after our conversation with Florence, she received wonderful news—her application for permanent housing has been accepted! We are ecstatic to see her take this next step on her journey.
