Studios at Montero (SAM) has a Care Manager role available. This role reports to the Lead Care Manager for Studios at Montero. This detail-oriented position works with chronically homeless individuals who have been housed at the Studios at Montero Permanent Supportive Housing (PSH) development, managed by Burbank Housing. This role is responsible for a caseload of up to 20 clients, offering support with personal goals, budgeting, and healthcare coordination through the development and ongoing management of Housing Support Plans and Care Plans. The goal of this supportive services program is to increase client self-sufficiency and improve life skills to help clients remain stably housed.

ESSENTIAL DUTIES

• Assists potentials client during the application process by gathering documentation supporting their chronic homelessness.
• Assesses client needs upon intake and creates a Housing Supports Plan and Care Plan to address needs and goals.
• Ensures ongoing management of Housing Supports and Care Plans based on client needs – offer of support with personal goals, budgeting, and healthcare coordination, and other services as needed, and assists as needed.
• Advocates for clients who need assistance with coordinating medical appointments and in-home support services.
• Leads bi-weekly individual care management meetings and occasional group activities on and off site.
• Refers clients to appropriate local resources for benefits, legal assistance, substance abuse treatment, mental health counseling.
• Follows SAM service delivery policies and procedures.
• Manages CalAIM requirements daily as part of standard practices, including case noting, TAR submissions, and compliance.
• Collaborates with Burbank Housing property management in monitoring the PSH facility for appropriate tenant conduct and tenant compliance with lease agreement and program policies.
• Works with onsite property management on resolving client behavioral issues to avoid lease violations and ensure a safe and peaceful community.
• Completes HMIS data entry and client case notes within 48 hours of client interactions.
• Maintains documentation and program participant files in accordance with HUD policies and funding requirements.
• Manages conflict or difficult situations constructively and seeks appropriate assistance, when needed.
• Regularly seeks to update and maintain current level of knowledge relative to professional practice.
• Adheres to and complies with state and federal regulations, as well as accreditation standards.
• Adheres to HIPAA security requirement standards at all times.
• Participates in education programs and in-service trainings; assist with the program’s quality improvement efforts, as requested.
• Other duties as assigned.

QUALIFICATIONS

• Experience working with individuals who are homeless and/or other marginalized populations.
• Must be open to flexible work schedule when needed to further program goals and/or assist program participants.
• High level of organization and strong time management skills.
• Strong written and verbal communication skills.
• Ability to work effectively with people of diverse cultures, ages, socioeconomic backgrounds and abilities in a culturally responsive and respectful manner.
• Experience in working in supportive housing and/or a case management role.
• Knowledge and experience with trauma-informed care, motivational interviewing, and substance abuse recovery, including the harm reduction model, preferred.
• Be solution-oriented and creative when it comes to problem-solving.
• Ability to drive to typical destinations, which may include medical facilities or social service agencies in Sonoma County.
• Demonstrated adequate competencies in writing, speaking, math, and computer skills in a range of applications including MS Word, MS Excel, PowerPoint, and web-based applications.

EDUCATION
At least two years of related experience OR BA/BS in related field and/or equivalent combination of education and experience.

LANGUAGE, MATH & REASONING SKILLS
Ability to read, analyze, and interpret documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations, including medication measurements. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in written or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s License, access to personal insured vehicle, and acceptable motor vehicle report required.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear, walk, climb stairs, use hand to finger. The employee is occasionally required to stand, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl, climb or balance. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate but can occasionally become loud. The temperature is usually moderate.

This position’s primary location is 5135 Montero Way, Petaluma.

APPLY with resume to [email protected]

Candidates with lived experience are encouraged to apply.